THE PROCESS:
- Order placed on website
- Shoes ordered from major retailer (1st – 2nd week)
- Shoes arrive and customization begins (3rd – 4th week)
- Halfway point (4th week – 5th week)
- Custom shoes completed and shipped (5th week – 6th week)
- Tracking info provided (immediately)
- US orders delivered (1-3 business days)
These steps accelerated for expedited orders*
Shipping question?
Four Shipping Options
Returns question?
Cancellations & Returns
Cancellations must be made within one hour to avoid fees.
We charge a restocking fee of 10% on orders cancelled after one hour.
We charge a restocking fee of 60% on all returns.
We charge a restocking fee of 10% on orders cancelled after one hour.
We charge a restocking fee of 60% on all returns.