How It Works

    1. Order placed on website
    2. Shoes ordered from major retailer (1st - 2nd week)
    3. Shoes arrive and customization begins (3rd - 4th week)
    4. Halfway point (4th week - 5th week)
    5. Shoes completed and shipped (5th week - 6th week)
    6. Tracking info provided (immediately)
    7. US orders delivered (1-3 business days)

    These steps are accelerated for rush orders*

    Automatic updates are emailed directly from the fulfillment center.
    Status information is not available from the customer service contact email.
    You can also check your order status via our website for up-to-date order information.

     THE DO's AND DON'Ts

    • Do not machine wash shoes. Wipe gently with warm water and soap.
    • Designs are not permanent and are subject to wear and tear
    • Do not wear in extreme weather
    • Not ideal for every day wear in order to extend design durability