- Order placed on website
- Shoes ordered from major retailer (1st - 2nd week)
- Shoes arrive and customization begins (3rd - 4th week)
- Halfway point (4th week - 5th week)
- Shoes completed and shipped (5th week - 6th week)
- Tracking info provided (immediately)
- US orders delivered (1-3 business days)
These steps are accelerated for rush orders*
Automatic updates are emailed directly from the fulfillment center.Status information is not available from the customer service contact email.You can also check your order status via our website for up-to-date order information.
THE DO's AND DON'Ts
- Do not machine wash shoes. Wipe gently with warm water and soap.
- Designs are not permanent and are subject to wear and tear
- Do not wear in extreme weather
- Not ideal for every day wear in order to extend design durability