FREQUENTLY ASKED QUESTIONS
What's your return policy?
10% restocking fee for cancellations after 1 hour
60% fee for returns
60% fee for exchanges
Where's my order?
Automatic updates are emailed directly from the fulfillment center. You can also check your order status via our website for up-to-date order information.
How long before I receive my shoes/apparel?
Shipping times vary from 5 days to 6 weeks depending on the shipping times chosen. Every product is made-to-order. Tracking info is provided once the order is shipped.
How much are custom shoes?
Our rates start at $175.
What payment methods are accepted?
All major credit cards: VISA, MC, American Express, Discover, JCB, Diner's Club and Venmo via Paypal. You may use your card without having to sign up for a Paypal account.
Do you ship to my country?
We ship worldwide.
What if my item is returned to you?
A signature is required for all deliveries. If no one is home, a notice will be left from the post office with instructions on how to receive your parcel. If you haven't picked up the item withing 30 days, it will be returned to us. You will have to pay to have the order re-shipped.
Where are you located?
Inglewood, CA. Inglewood is a city in southwestern Los Angeles County, California, in the Los Angeles metropolitan area.
How can you be contacted?
Email - response time usually within 24 hours
Text 310-853-0939 - response time usually within a few days
Chat - response time immediate if online